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Kendyl Young
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(I would have asked the referring agent what to expect on this topic)
Well, Mr. Seller, What are your perceptions around commission?
Have you decided that we should work together?
No? Good, because I haven't decided that either. Let's get to kn...
Do you want to be "For Sale"or do you want to be "Sold"?
I am concerned that you are not acting on getting the pre-approval letter. Are you just procrastinating because this a low priority or is there something I need to know about?
No, just haven't gotten around to it. We know there is no problem qual...
I would make sure that these are real sellers, get the listing and then,bring it up at the point of filling out disclosures, which, for me, is before we go on the open market.
to be forewarned is to be forearmed, so I talk about it in the most po...
Profile Information
- What do you want to achieve by joining the 100 Day Challenge?
- Get better at dialog and be associated with a group of like minded agents who are going places and getting things done!!
- What areas do you work?
- Glendale, La Canada, La Crescenta, Burbank
- How long have you been selling real estate?
- 21 years
- What is your email address?
- kendyl@kendylyoung.com
- What is the best number to reach you?
- 818-482-1885
- Do you have a website?
- http://kendylyoung.com
- What would you like the other 100 Day Challenge participants to know about you?
- Besides loving the challenge of striving for true excellence in Real Estate, I am an obsessed knitter, proud mother, bad-ass taiko player and a darn good cook. I have 5 brothers (which should explain a lot) and most people don't know that I was once a member of a Chinese dance group.
- Who referred you to the 100 Day Challenge or how did you hear about this website?
- Steve Shull
"Links and Stuff" about Me
Kendyl Young's Videos
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1459 El Miradero
Added by Kendyl Young
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Design to Sell part 2
Added by Kendyl Young
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Kendyl Young's Blog
Updates and Dog Bites
Well, I am certainly not the only agent who was forced to change offices. I am just fortunate to have the support and the opportunity awareness from this group.
I landed in the CB Glendale office in a delightful view office with it's own AC control. (Is this a chick's dream, or what?)
As I almost literally have this office on my birth certificate, this is not a very big change for me. I get along well with the manager and it is closer to my base of business which, just as a reminder, is Glenda… Continue
I landed in the CB Glendale office in a delightful view office with it's own AC control. (Is this a chick's dream, or what?)
As I almost literally have this office on my birth certificate, this is not a very big change for me. I get along well with the manager and it is closer to my base of business which, just as a reminder, is Glenda… Continue
Posted on July 3, 2008 at 8:00pm — 1 Comment
Thanks for All Your Support!
As most of you know, Coldwell Banker announced that it is closing the doors of my office in La Canada. It was a shock. My odyssey is chronicled here and here
Many of you called or e-mailed me with words of encouragement and words of wisdom (I'm talking about you Liz Johnson) and I felt the good vibes from… Continue
Many of you called or e-mailed me with words of encouragement and words of wisdom (I'm talking about you Liz Johnson) and I felt the good vibes from… Continue
Posted on June 24, 2008 at 7:54pm — 4 Comments
The Word for Today is - "Overwhelm"
I am now in the middle of my second week of inconsistent door knocking. While this may not seem like a inconsequential statement to you, it means everything to me.
In the last 3 years I miss a day here and there. It might rain here and there. I might get the flu. But 2 straight weeks - yikes.
So what is my story? I can tell you straight up that it isn't a time issue. I've been doing this long enough that I know I can make the time. It isn't really an attitude problem either. You know what I me… Continue
In the last 3 years I miss a day here and there. It might rain here and there. I might get the flu. But 2 straight weeks - yikes.
So what is my story? I can tell you straight up that it isn't a time issue. I've been doing this long enough that I know I can make the time. It isn't really an attitude problem either. You know what I me… Continue
Posted on April 22, 2008 at 8:39pm —
The Only Thing Constant is Change!
I knock in the same area all the time- about 4000 doors that I get to about once a quarter. I"ve been knocking consistantly for 5 years (wow, has it been that long?)
Obviously, I talk to some people on a pretty regular basis and I've been asking the same question, in different forms, for 5 years - are you planning a move?
You'd think I'm crazy - isn't the definition of crazy is doing the same thing over and over and expecting a different result? Yeah. Crazy all the way to the bank.
This week… Continue
Obviously, I talk to some people on a pretty regular basis and I've been asking the same question, in different forms, for 5 years - are you planning a move?
You'd think I'm crazy - isn't the definition of crazy is doing the same thing over and over and expecting a different result? Yeah. Crazy all the way to the bank.
This week… Continue
Posted on March 26, 2008 at 3:30pm — 2 Comments
Springtime at the Doors!
Well, this doesn't sound nearly as romantic as springtime in Paris.... it is pleasant none-the-less! The smell of fresia of sweet pea and of steer manure, the slightly warm breeze kissing my cheek, the budding out of Tulip Tree, Liquid Amber and Birch.
Remodeling is in full swing in my neighborhood and I wonder what sort of opportunity is in this fact. I ask every contractor I see, are they getting ready to sell? Maybe I should pitch a fixer that I know of. Maybe I should find a fixer that I ca… Continue
Remodeling is in full swing in my neighborhood and I wonder what sort of opportunity is in this fact. I ask every contractor I see, are they getting ready to sell? Maybe I should pitch a fixer that I know of. Maybe I should find a fixer that I ca… Continue
Posted on March 11, 2008 at 2:09pm — 1 Comment
Comment Wall (79 comments)
- At 9:26am on October 16, 2008,
Bruce Arden said… - As you can readily see I am right on top of this email system. Thanks for your note, last April :) xoxo Bruce
- At 3:30pm on August 19, 2008,
June Lee said… - Hey Kendyl,
Good video on Marion. At the end your phone number has extra number on it. it says 551-07622. Be sure to change that.
- At 8:41am on July 31, 2008,
Judy Kunisaki said… - Hi Kendyl,
Loved your warm welcome - thank you! Thank you also for the post card - office update. It's good to be here.
Judy
- At 11:08pm on July 30, 2008,
Nancy Valentine said… - Hi Kendyl:
Thanks for adding me to your list of friends.
Your UTube video which addressed the question of why hire a full service broker vs. XYZ flat fee broker was truly exemplary. You sound and act so cool and self-assured and non-threatened by the entire situation. Major kudos to you.
You really set yourself apart with that one.
Nancy Valentine
- At 10:40am on July 22, 2008,
Steve Price-Hughes said… - Thanks Kendyl, it is good to be here.
- At 8:58pm on June 25, 2008,
Irina Netchaev said… - Hey Kendyl,
You are tooooo funny and very sweet! I am learning just like the rest of you. Ellie Viray sent me an invite to the 100 day site and I'm still not quite sure what I'm supposed to do here. So fill me in.
I really am glad that I joined so I can put faces to names that I've heard for awhile and get to meet great agents like yourself.
I'd love to help in any way I can. Web 2.0 doesn't have to be overwhelming. :-)
- At 12:04pm on June 24, 2008,
Jeff Landau said… - Hey Kendyl, yes, I've reconnected with my old friends. I started doing more business brokerage than real estate (about 95% of my efforts are within business brokerage), so I ducked out while screaming up the learning curve. I went to the workshop this past Saturday (I guess that's obvious?), and, walla! Of course Steve worked you in to his talk, doesn't he always?? Hope everything is going well for you.
I just started a page on here, jeff4biz.ning.com I'm going to be updating my site with a propertunity business listing of the week. If you ever come across a client looking to sell their business, you have someone you can trust and earn a referral fee from!!
Look forward to seeing you soon. - Jeff
- At 9:06am on June 23, 2008,
Shannon Penrod said…
- Thank you Kendyl, I'm excited to be here!
- At 5:23pm on June 3, 2008,
Will Rahill said… - Kendyl,
I'm confused, did you read somewhere that I sell in "The Minor Outlying Islands?" - If so, please tell me where that is written so I can remedy it. I only sell in Big Bear Lake, California where I live and specialize.
- At 4:44pm on June 2, 2008,
Matthew Hardy said… - Hi Kendyl,
My apologies for taking a few days to get your question... I'll try to do better next time!
I generally divide contact management software into two categories paralleling types of consultants, namely, "generalist" and "specialist," with generalist referring to simple, basic programs suitable for personal use and specialist referring either to vertical market solutions or certain work functions. For professionals and businesses, a more robust kind of "contact management" is referred to as "CRM" or customer relationship management software. I do not find generic contact management software to be sufficient for a serious real estate practice as, by definition, it is not designed to accommodate specialist data. Although I've seen "add-ons" to both Outlook and ACT for real estate, both seem to be halfway approaches at best.
Because of the special requirements for data types and use, most corporations operate in custom database solutions produced by in-house or contracted consultant-developers. The latter was my business for about two decades, serving clients such as Johns Hopkins University, Johns Hopkins Hospital, The National Aquarium, the City of Baltimore and many large corporate entities. I know of a few large real estate teams that have had custom database software developed for their business, but because of the high costs involved, this is rare. It's clear these teams felt that off-the-shelf solutions were not up to the size and type of business they were intent on building.
The next major breakdown for this discussion is how the software is delivered and used. Again, two categories: the first is "hosted" or web-based solutions; the second is private solutions that reside on computers you control. A dark secret to nearly all hosted solutions for real estate is that subscribers cannot take all their data with them should they decide to leave (I know of no other industry besides real estate where this practice is accepted). Private systems are just that: you own and control all the data. To be clear, private systems can also by accessed via a web browser while still providing protection of the actual data for the business owner. Personally, I would never use a vendor-hosted solution as my business data is too important to me. Anecdotally, a friend of mine, Russell Shaw, who uses a private system, once said to me "if my clients knew that I was uploading their cell phone numbers and other data to a web site, I'd lose their business". I've predicted for years that the day will come when a seller will slide an NDA (non-disclosure agreement) across the table requiring the agent's signature as a condition for obtaining the listing. Just this past Friday, while conducting a presentation for my company an agent in the audience said a seller required exactly that assurance in order to do business.
Your statement: "I am specifically interested in better integration of e-mail and contact management/notes history and the ability to mass e-mail" is exactly on the money. True CRM software allows you do this. Consider the large corporations you do business with where calls are handled by representatives having access to notes covering every interaction you've had with them. This is the technical foundation to good customer service. In years of doing what I do, I can't tell you the number of times I've confirmed that the last thing a client wants to hear from their agent is "let me get back with you". Most agents either have no system or a conglomeration of partial systems that do not interoperate. This produces frustration for the agent and the people they serve.
Because I am a big fan of David Allen's "Getting Things Done," I advise real estate business owners to have one (ONE!) trusted system. This can be a very simple paper-based system but that's a bit retro don't you think? The book "Millionaire Real Estate Agent" states that you need at least 1,620 in your "met" database or 16,000 people in your "have not met" database to make a million dollars. These numbers are far greater than what I find most agents have or are in a position to mange and leverage.
Now for the full disclosure part and to answer your specific question. When I began what was to be a short career in real estate, I actually surveyed all the available software for real estate and couldn't find anything good enough to spend my own money on. As mentioned above, Outlook and ACT were not up to the job. Hosted solutions like TopProducer were simply out of the question because I was not willing to build a business where I would forever be held hostage to their control over my business data. I looked at Agent Office but found it to be an antiquated Access-based product that didn't seem to have a future. The dearth of great real estate software that kept the agent in control of their own business led me to start the company Real Estate Success Tools and our software "Real Estate Success Tracker" (aka "REST") is used by agents in nearly all 50 states and (at last check) five countries. It is specifically designed to track and manage all the notes and histories associated with your clients and has mass-mail (both email and print) built in. It is available in both single-user and multi-user versions for up to 250 concurrent users.
Please let me know if you have more questions - I'm happy to help.
About
FREDIAN THEORY....
Commitment is measured by action.
Who will do what.... when?
Are you talking to people in terms of benefit (opportunity)?
Enlightenment is being free of self-limitation.
"I like to find out what people think."
You don't vend a propportunity™ to sell that specific property, although that is a possibility. You vend opportunity to find out what people will do.
Every day you need to watch from falling into the trap of thinking, "Tomorrow things will work out."
Measure your success by what you do today.
One definition of success is... taking appropriate action.
The goal is to find out what you don't know vs. judging what you think you know. This is what it means to be "open".
Things don't get done because they don't get done today.
Great is being great today.
Your career, your year, won't come together until you break it down into the unit of today.
What are you pushing away, distraction or deals?
The practice of being in the hunt leads to production on a regular basis.
Begin each day "on purpose". Clear, connected, open, and READI.
Your decisions define who you are.
Fred Wilson
Who will do what.... when?
Are you talking to people in terms of benefit (opportunity)?
Enlightenment is being free of self-limitation.
"I like to find out what people think."
You don't vend a propportunity™ to sell that specific property, although that is a possibility. You vend opportunity to find out what people will do.
Every day you need to watch from falling into the trap of thinking, "Tomorrow things will work out."
Measure your success by what you do today.
One definition of success is... taking appropriate action.
The goal is to find out what you don't know vs. judging what you think you know. This is what it means to be "open".
Things don't get done because they don't get done today.
Great is being great today.
Your career, your year, won't come together until you break it down into the unit of today.
What are you pushing away, distraction or deals?
The practice of being in the hunt leads to production on a regular basis.
Begin each day "on purpose". Clear, connected, open, and READI.
Your decisions define who you are.
Fred Wilson
OUR MISSION...
The mission of Performance Coaching is..
Helping people go from Good to GREAT!!
I believe the information we are sharing with you on this website and at the 100 Day Events is truly life changing.
LIFE CHANGING!!
When I listen to Fred speak I know I am listening to the greatest real estate seminar ever. I don't think you will find this material anywhere else in the same concise and articulate framework.
Through the power of social networking we have the opportunity to have an unlimited number of Realtors across the country become part of this network. However we cannot do this alone.
My goal by year end is to have at least 2000 agents enrolled on this website. The business possibilities that can be generated out of this type of group are infinite. I want to inspire and challenge you in every way I can to be part of expanding our network. I would love to see each of you committed to adding one new member each and every week of this year.
I FIRMLY BELIEVE AS THE NETWORK GROWS....
SO WILL YOU!!
I want to thank you in advance for any help and support you can provide in making this the greatest resource center for Realtors worldwide!!
Make it an OUTSTANDING DAY!!
Steve Shull
Helping people go from Good to GREAT!!
I believe the information we are sharing with you on this website and at the 100 Day Events is truly life changing.
LIFE CHANGING!!
When I listen to Fred speak I know I am listening to the greatest real estate seminar ever. I don't think you will find this material anywhere else in the same concise and articulate framework.
Through the power of social networking we have the opportunity to have an unlimited number of Realtors across the country become part of this network. However we cannot do this alone.
My goal by year end is to have at least 2000 agents enrolled on this website. The business possibilities that can be generated out of this type of group are infinite. I want to inspire and challenge you in every way I can to be part of expanding our network. I would love to see each of you committed to adding one new member each and every week of this year.
I FIRMLY BELIEVE AS THE NETWORK GROWS....
SO WILL YOU!!
I want to thank you in advance for any help and support you can provide in making this the greatest resource center for Realtors worldwide!!
Make it an OUTSTANDING DAY!!
Steve Shull
LET'S CONNECT!!
I invite you to connect with me on Linkedin.com
CLICK ON MY PROFILE BELOW!!
To Contact the Performance Coaching Offices:
8950 W. Olympic Blvd. #148, Beverly Hills, CA 90211
office phone 424.704.5030
fax 424.204.0801
Email:
steve@
performancecoaching.com
CLICK ON MY PROFILE BELOW!!
To Contact the Performance Coaching Offices:
8950 W. Olympic Blvd. #148, Beverly Hills, CA 90211
office phone 424.704.5030
fax 424.204.0801
Email:
steve@
performancecoaching.com
Client Testimonials
“Steve is a clear, focused, direct, tough-minded, inspired and inspiring real estate coach. He maintains the highest standards of achievement for himself, his company and his clients. He consistently strives to make the Performance Coaching program the best that it can be and challenges his clients to do the same. He is a consummate professional whose disciplined approach to setting and achieving balanced professional and personal goals has kept me in the game and helped me achieve success.”
Nora Wendel, Sales Associate, Coldwell Banker Brentwood
“Steve helped me take my business to the next level! He helped boost my confidence and continues to help me with ongoing business situations. I highly recommend him.”
Top qualities: Great Results, Expert, Creative
Carol Wolfe
Coldwell Banker
Encino
“Steve knows how to help you set goals and actually achieve them. He can be tough while being very supportive at the same time, which is a great combination. He has helped me stay on track and achieve goals beyond my expectation.”
Top qualities: Good Value, High Integrity, Creative
Chaya van Essen
Teles Properties Beverly Hills
“One word sums it all up for me: BRILLIANT! That is what I think when I think of Steve Shull! Not only is he BRILLIANT but he is also a genuinely caring individual. In our difficult business of Real Estate some of the essential factors to achieving great success are; being surrounded by leaders who are innovative and think outside the box, who lead by example of hard work, consistency and perseverance, who are supportive in their tactfully guiding way, and who are exceptional human beings! Without a doubt, I think of Steve Shull and his team when it comes to the success that I am achieving and will continue to improve. I would highly recommend Steve Shull and Performance Coaching.”
Top qualities: Great Results, Expert, Creative
SiBelle Isreal
Coldwell Banker
Santa Barbara
“I have found Steve's input valuable in many ways. Steve has been able to keep me focused on the "Big" picture while I sometimes become to involved with "details". One of Steve's strengths is to recognize mine and point me in directions that take advantage of those strengths. I would recommend Steve without reservation knowing that he will put his client's needs first. I welcome any calls or inquires from anyone considering working with Steve.” April 29, 2008
Top qualities: Great Results, Good Value, Creative
Bob Widing
Coldwell Banker
Santa Barbara
“Every business person should work with Steve Shull! Coaching with Steve has been life changing with huge personal and professional rewards. Steve is phenomenal at 1:1 coaching and in a large team environment.” April 29, 2008
Top qualities: Great Results, Expert, Creative
Lori A. Torres
The Irvine Co.
“Steve has been my coach for my real estate business for about 4-5 years now. He is fantastic! Always motivating and pushing me to be the best I can be. He is able to see things in myself that I am sometime blind to. He reminds me of my value and abilities and encourages me to always move forward and be in action towards the things I want in life.” April 29, 2008
Top qualities: Great Results, Personable, Creative
Christophe Choo
Coldwell Banker
Beverly Hills
“Steve was my coach for a number of years and very helpful and effective for me. He has a very strong work ethic, and I loved his whole body/mind philosophy..I was able to increase my business as a result of my relationship with him. I would highly recommend him as a coach. Thank you.. Steve”
Top qualities: Great Results, Expert, High Integrity
Carole Schiffer
Coldwell Banker
Brentwood
“Steve has really helped me from the start of my career to advance my business, he cares a great deal about your progress and does everything in his power to help you succeed”
Top qualities: Great Results, Expert, High Integrity
Michelle Nissani
Coldwell Banker
Beverly Hills
“Steve is an incredible coach and motivator. He clearly sees what is important in situations and has an uncanny ability to put aside what is irrelevant. He has had a profound effect on my profesional life.”
Peter Kinnaird, Agent, Teles Properties
“Steve gets straight to the point. One of the sharpest arrows I have ever known. If you want your career to go to the next level, take advantage of all he knows. I first met him as a Keller Williams agent, but now have transitioned into the Investment Advisory World and have taken everything I learned from him into my new endeavors.”
Top qualities: Expert, High Integrity, Creative
Al Knobloch
Financial Consultant
“Steve is an expert in the field of coaching. His ideas are inventive and out-of-the box. He encourages his clients to be the best that they can be in their lives and in their business. Our business is at a totally different level since coaching with Steve because he has pushed us out of our comfort level into an exciting heights that seemed out of our reach. We highly recommend Steve Shull as a coach. You will be delighted with the results.”
Top qualities: Great Results, Expert, Creative
Betty Comegys
Surterre Properties
Newport Beach
Nora Wendel, Sales Associate, Coldwell Banker Brentwood
“Steve helped me take my business to the next level! He helped boost my confidence and continues to help me with ongoing business situations. I highly recommend him.”
Top qualities: Great Results, Expert, Creative
Carol Wolfe
Coldwell Banker
Encino
“Steve knows how to help you set goals and actually achieve them. He can be tough while being very supportive at the same time, which is a great combination. He has helped me stay on track and achieve goals beyond my expectation.”
Top qualities: Good Value, High Integrity, Creative
Chaya van Essen
Teles Properties Beverly Hills
“One word sums it all up for me: BRILLIANT! That is what I think when I think of Steve Shull! Not only is he BRILLIANT but he is also a genuinely caring individual. In our difficult business of Real Estate some of the essential factors to achieving great success are; being surrounded by leaders who are innovative and think outside the box, who lead by example of hard work, consistency and perseverance, who are supportive in their tactfully guiding way, and who are exceptional human beings! Without a doubt, I think of Steve Shull and his team when it comes to the success that I am achieving and will continue to improve. I would highly recommend Steve Shull and Performance Coaching.”
Top qualities: Great Results, Expert, Creative
SiBelle Isreal
Coldwell Banker
Santa Barbara
“I have found Steve's input valuable in many ways. Steve has been able to keep me focused on the "Big" picture while I sometimes become to involved with "details". One of Steve's strengths is to recognize mine and point me in directions that take advantage of those strengths. I would recommend Steve without reservation knowing that he will put his client's needs first. I welcome any calls or inquires from anyone considering working with Steve.” April 29, 2008
Top qualities: Great Results, Good Value, Creative
Bob Widing
Coldwell Banker
Santa Barbara
“Every business person should work with Steve Shull! Coaching with Steve has been life changing with huge personal and professional rewards. Steve is phenomenal at 1:1 coaching and in a large team environment.” April 29, 2008
Top qualities: Great Results, Expert, Creative
Lori A. Torres
The Irvine Co.
“Steve has been my coach for my real estate business for about 4-5 years now. He is fantastic! Always motivating and pushing me to be the best I can be. He is able to see things in myself that I am sometime blind to. He reminds me of my value and abilities and encourages me to always move forward and be in action towards the things I want in life.” April 29, 2008
Top qualities: Great Results, Personable, Creative
Christophe Choo
Coldwell Banker
Beverly Hills
“Steve was my coach for a number of years and very helpful and effective for me. He has a very strong work ethic, and I loved his whole body/mind philosophy..I was able to increase my business as a result of my relationship with him. I would highly recommend him as a coach. Thank you.. Steve”
Top qualities: Great Results, Expert, High Integrity
Carole Schiffer
Coldwell Banker
Brentwood
“Steve has really helped me from the start of my career to advance my business, he cares a great deal about your progress and does everything in his power to help you succeed”
Top qualities: Great Results, Expert, High Integrity
Michelle Nissani
Coldwell Banker
Beverly Hills
“Steve is an incredible coach and motivator. He clearly sees what is important in situations and has an uncanny ability to put aside what is irrelevant. He has had a profound effect on my profesional life.”
Peter Kinnaird, Agent, Teles Properties
“Steve gets straight to the point. One of the sharpest arrows I have ever known. If you want your career to go to the next level, take advantage of all he knows. I first met him as a Keller Williams agent, but now have transitioned into the Investment Advisory World and have taken everything I learned from him into my new endeavors.”
Top qualities: Expert, High Integrity, Creative
Al Knobloch
Financial Consultant
“Steve is an expert in the field of coaching. His ideas are inventive and out-of-the box. He encourages his clients to be the best that they can be in their lives and in their business. Our business is at a totally different level since coaching with Steve because he has pushed us out of our comfort level into an exciting heights that seemed out of our reach. We highly recommend Steve Shull as a coach. You will be delighted with the results.”
Top qualities: Great Results, Expert, Creative
Betty Comegys
Surterre Properties
Newport Beach
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